IT Service Managemnent (ISO 20000) CERTIFICATION TRAINING

To successfully implement ITIL, you’ll need a management system to monitor and track compliance of Service Level Agreements (SLAs) with your customers. An Information Technology Service Management System (ITSMS) is a great foundation. ISO/IEC 20000-1:2011 can be used as the criteria upon which to develop an ITIL based service improvement program for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented ITSMS framework.

This training provides delegates with a good understanding of Quality Management, within the context of ISO/IEC 20000, the International Standard for IT Service Management more commonly known as ISO20000. This Accredited course also prepares delegates for the industry recognized EXIN ISO/IEC 20000 Foundation/ Lead Auditor/ Lead Implementer Certificate.