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ITIL Service Operation

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.

The main process focus areas of this course include:

       Event management | Incident management

       Problem management | Request Fulfillment

       Access management

The organizational functions focused on in this course include:

       Service desk | Technical management

       IT operations management | Application management

In addition the training for this certification should include examination preparation, including a mock examination opportunity

Copyright © AXELOS Limited 2011. All rights reserved. Material is reproduced under license from AXELOS

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.

The main process focus areas of this course include:

Event management | Incident management

Problem management | Request Fulfillment

Access management

The organizational functions focused on in this course include:

Service desk | Technical management

IT operations management | Application management

In addition the training for this certification should include examination preparation, including a mock examination opportunity

Copyright © AXELOS Limited 2011. All rights reserved. Material is reproduced under license from AXELOS

EXIN Accredited ITIL Service Operations (SO) certification Exam Pattern.

  •        Exam Duration: 90 Minutes
  • Exam Format: Multiple Choice, scenario based gradient scored question
  • Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Exam Pass Mark: 70%
  • Level of Qualification: Expert
  • Electronic Devices Permitted:  No
  • Open Book: No

 

 


ITIL® Service Operation 2011, Pune
  •  EXIN Accredited Global Training and Examination Provider
  •  EXIN Accredited ITIL Expert Trainer with 15+ Yr. Experience
  •  Training Based on real Consulting Practice, not a bookish approach!
  •  EVISION Consultants will prepare you for ITIL Expert with each Module
  •  Exclusive Pre-course Material
  •  2 Days Extensive Training Program
  •  Exam & Certification Fees Included
  •  100% Certification Warranty based on Quality of training (if fail, IEVISION will re-pay the certification cost)
  •  Excellent Pre & Post Professional Training Support
  •  Very Affordable Pricing with high Quality Training
Start Date 12/11/2016  INR 39999
Discount Fees  INR 27000
ITIL Service Operation Registration, Pune
  •  Registration Amount is part of your total fees
  •  Balance to be paid on the 1st day of the training Program
  •  You may select to make full payment option
  •  Pre-Course Material will be enabled (as applicable)
  •  
Start Date 13/08/2016  INR 4999
ITIL Service Operation
  •   EXIN Accredited Global Training and Examination Provider
  •   Training Based on real Consulting Practice, not a bookish approach!
  •  IEVISION Consultants will prepare you for ITIL Expert with each Module
  •  2 Days Extensive Training Program
  •  100% Certification Warranty based on Quality of training (if fail, IEVISION will re-pay the certification cost)
  •   Excellent Pre & Post Professional Training Support
  •   Very Affordable Pricing with high Quality Training
Start Date 21/01/2017  INR 32999
Discount Fees  INR 26999

TOP 10 REASONS TO CONSIDER OUR TRAINING

 Accredited by Axelos
IEVISION is PEOPLECERT & EXIN ATO & AEC i.e Accredited Training Organization & Accredited Examination Institute.
 GLOBAL TRAINING PROVIDER

PEOPLECERT & EXIN Accredited Global Training and Examination Provider, delivering services in 14 different countries.


 EXPERIENCED TRAINERS

AXELOS Accredited ITIL Expert Trainer & Consultants with 15+Yrs. of experience and trained more than 10,000 Professionals across countries.


  Not a bookish approach

IEVISION Trainers are ITIL Experts having 15+ Years  professional industry experience. Approach of training will be based on consulting experience for candidate to implement in


  100% Certification Warranty!

100% Certification Warranty based on Quality of training (if fail, IEVISION will re-pay the certification cost).


 ONLINE CERTIFICATE

Immediate Result, Online Certificate in 48 Hours


  Pre - Courseware

Exclusive Pre_courseware for participants to read and bring the program specific queries for enhanced learning experience


  Equip Yourself & Get Hired
Thousand's of professionals tried and now successfully delivering services globally. Trainers will enable you to be ready for all type of interview questions thus increases the opportunity to get acquired in the market quickly.
 PROFESSIONAL ASSISTANCE
Excellent Pre & Post Professional Training Support.
  VALUE TO MONEY
Very Affordable Pricing with high Quality Training