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ISO 20000 - Foundation

This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005, as well as the best practices for implementing the IT Service Management processes starting from the ISO 20000: planning and implementing new and changed services, service delivery process, relationship management process, problem resolution process, control processes and release processes.

Who should attend?

·         Members of an Information Technology Service team

·         Professionals wanting to gain a comprehensive knowledge of the main processes of an Information Technology Service Management System (ITSMS)

·         Staff involved in the implementation of the ISO 20000 standard

·         Technicians involved in operations related to an ITSMS Auditors

This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005, as well as the best practices for implementing the IT Service Management processes starting from the ISO 20000: planning and implementing new and changed services, service delivery process, relationship management process, problem resolution process, control processes and release processes.

Who should attend?

· Members of an Information Technology Service team

· Professionals wanting to gain a comprehensive knowledge of the main processes of an Information Technology Service Management System (ITSMS)

· Staff involved in the implementation of the ISO 20000 standard

· Technicians involved in operations related to an ITSMS Auditors

 

Exam 

The “Certified ISO/IEC 20000 Foundation” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). The exam covers the following competence domains:

1. Domain 1: Fundamental principles and concepts of Information Technology Service

2. Domain 2: Service Management System (SMS)

 The “Certified ISO/IEC 20000 Foundation” exam is available in different languages (the complete list of languages can be found in the examination application form)

 Duration: 1 hour

 For more information about exam, refer to PECB section on ISO 20000 Foundation Exam)


ISO 20000 Foundation Registration, Pune
  •  Registration Amount is part of your total fees
  •  Balance to be paid on the 1st day of the training Program
  •  You may select to make full payment option
  •  Pre-Course Material will be enabled (as applicable)
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Start Date 14/07/2016  INR 2999
ISO 20000 - Foundation, Pune
  •  EXIN & PECB Accredited Global Training and Examination Provider
  •  Training Based on real Auditing, Consulting Practice, not a bookish approach!
  •  Exclusive Participant Guide 250 Page, ISO/IEC 20000
  •  Exam and certification fees are included in the training price
  •  A participation certificate of 14 CPD (Continuing Professional Development) credits
  •  You will be prepared as Industry Consultant
  •  EXIN & PECB Accredited Trainer with 16+ Yrs. Experience
Start Date 09/04/2016  INR 29999
Discount Fees  INR 24999
ISO 20000 Foundation Exam, India
  •  EXIN & PECB Accredited Global Training and Examination Provider
  •  Inclusive of Exam and certification
  •  Very Affordable Pricing with high Quality Training
Start Date 17/07/2016  INR 14999
Discount Fees  INR 10999

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