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ISO 20000 - Lead Implementer

This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of best practices for planning and implementing IT Service Management processes starting from the six fields of ISO 20000, planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an ITSMS) and ITIL.

Who Should Attend?

·      Project managers or consultants wanting to implement of an Service Management System (SMS)

·       ISO 20000 auditors who wish to fully understand the SMS implementation process

·       Persons responsible for the SMS conformity in an organization

·        Technical experts wanting to prepare for an SMS function

 

This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of best practices for planning and implementing IT Service Management processes starting from the six fields of ISO 20000, planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an ITSMS) and ITIL.

Who Should Attend?

·      Project managers or consultants wanting to implement of an Service Management System (SMS)

·       ISO 20000 auditors who wish to fully understand the SMS implementation process

·       Persons responsible for the SMS conformity in an organization

·        Technical experts wanting to prepare for an SMS function

 

Exam

The “Certified ISO/IEC 20000 Lead Implementer” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). The exam covers the following competence domains:              

1.      Domain 1: Fundamental principles and concepts of SMS  
2.     Domain 2: Information Technology Service Best Practice based on ISO 20000-2
3.     Domain 3: Planning an SMS based on ISO 20000   
4.     Domain 4: Implementing an SMS based on ISO 20000    - 
5.     Domain 5: Performance evaluation, monitoring and measurement of an SMS based on ISO 20000    
6.       Domain 6: Continual improvement of an SMS based on ISO 20000  
7.       Domain 7: Preparing for an ISO 20000-1 certification audit

The “Certified ISO/IEC 20000 Lead Implementer” exam is available in different languages (the complete list of languages can be found in the examination application form)

 Duration: 3 hours


 


ISO 20000 Lead Implementer Registration, Pune
  •  Registration Amount is part of your total fees
  •  Balance to be paid on the 1st day of the training Program
  •  You may select to make full payment option
  •  Pre-Course Material will be enabled (as applicable)
Start Date 14/07/2016  INR 4999
ISO 20000 - Lead Implementer, Pune
  •  EXIN & PECB Accredited Global Training and Examination Provider
  •  EXIN & PECB Accredited Trainer with 16+ Yrs. Experience
  •  Training Based on real Auditing, Consulting Practice, not a bookish approach!
  •  A student manual containing over 450 pages of information and practical examples will be distributed to participants
  •  A participation certificate of 31 CPD (Continuing Professional Development) will be issued to participants
  •  You will be prepared as Industry Consultant
  •  Exam and certification fees are included in the training price
  •  In case of failure of an exam, the participants are allowed to retake the exam (*)
  •  PECB Accredited Trainer with 16+ Yrs. Experience
Start Date 3/01/2017  INR 43500
Discount Fees  INR 34950
ISO 20000 Lead Implementer, India
  •  EXIN & PECB Accredited Global Training and Examination Provider
  •  Inclusive of Exam and certification
  •  Very Affordable Pricing with high Quality Training
  •   In case of failure of an exam, the participants are allowed to retake the exam
Start Date 14/07/2016  INR 43999
Discount Fees  INR 33999

TOP 10 REASONS TO CONSIDER OUR TRAINING

  Accredited Training Organization 
IEVISION is accredited by PECB (Professional Evaluation and Certification Board) which is approved by ANSI (American National Standard Institute)
 Accredited Courseware
PECB accredited 500 Pages course-ware that is an essential manual for any Implementer to refer while performing audits in his/her career.
 Accredited Trainer
IEVISION training is being delivered by an accredited trainer having minimum 100+ Program execution experience. 
 No Additional Certification Fees
Your certification fees is inclusive of examination charges i.e. while you are applying for registered body and claiming your certification, no additional charges will be applied.
 Become an Industry ISO 20000 Consultant
You will be trained as an Industry Consultant instead of only focusing on clearing your ISO 20000 Lead Implementer exam. 
 100% Certification Warranty
You will be 100% prepared to take the final examination. Additionally, IEVISION offers free second attempt of examination in case of failure. 
 Free Career Mentoring
IEVISION Trainer & Consultants have extensive industry experience and keep upgrading to the latest technology and management trends. If required, you will be offered individual free career mentoring session. 
 Well Equipped Training Facility
You will be only focusing on the training and certification while leaving administrative requirements to IEVISION
 International Training Delivery Experience
Today, IEVISION is delivering services to 100+ corporate customers across 14 different countries like India, India Continents, ME, Africa & South East Asia.
 Testimonials
As of today thousands of professionals who trusted our structured training and certification services are now confidently delivering services globally. Come, join and make the difference in your life!