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ITIL Service Design

ITIL Service Design empower the candidate to the concepts and terminology in the field of Service Design. Be able to understand and describe:-

·         The Concept of Service Management as a practice

·         The Concept of Service, its value proposition/composition

·         The Concepts of Function, Process and Role

·         The Purpose, goals and objectives of Service Design

·         The Scope of Service Design

·         The Business value

·         The Contents and use of the Service Design Package

·         The Contents and use of Service Acceptance Criteria

Copyright © AXELOS Limited 2011. All rights reserved. Material is reproduced under license from AXELOS

ITIL Service Design empower the candidate to the concepts and terminology in the field of Service Design. Be able to understand and describe:-

  • The Concept of Service Management as a practice
  • The Concept of Service, its value proposition/composition
  • The Concepts of Function, Process and Role
  • The Purpose, goals and objectives of Service Design
  • The Scope of Service Design
  • The Business value
  • The Contents and use of the Service Design Package
  • The Contents and use of Service Acceptance Criteria

Copyright © AXELOS Limited 2011. All rights reserved. Material is reproduced under license from AXELOS

AXELOS Accredited ITIL Service Design (SD) certification Exam Pattern. Exam Duration: 90 Minutes

  • Exam Format: Multiple Choice, scenario based gradient scored question
  • Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Exam Pass Mark: 70%
  • Level of Qualification: Expert
  • Electronic Devices Permitted:  No
  • Open Book: No


ITIL Service Design Registration, Pune
  •  
  •  Registration Amount is part of your total fees
  •  Balance to be paid on the 1st day of the training Program
  •  You may select to make full payment option
  •  Pre-Course Material will be enabled (as applicable)
Start Date 17/08/2016  INR 4999
ITIL® Service Design 2011, Pune
  •  EXIN Accredited Global Training and Examination Provider
  •  Training Based on real Consulting Practice, not a bookish approach!
  •  IEVISION Consultants will prepare you for ITIL Expert with each Module
  •  2 Days Extensive Training Program
  •  Exam & Certification Fees Included
  •  100% Certification Warranty based on Quality of training (if fail, IEVISION will re-pay the certification cost).
  •  Consultants with 15+Yrs. of experience and having solid Professional Training and Consulting Exposure
  •  Excellent Pre & Post Professional Training Support
  •  Very Affordable Pricing with high Quality Training
Start Date 12/09/2016  INR 39999
Discount Fees  INR 27000

TOP 10 REASONS TO CONSIDER OUR TRAINING