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ITIL 2011 Operational Support & Analysis

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the operational support and analysis of services and service delivery.

You will cover the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam

Who should Attend?

·       IT operations, technical, or IT management personnel requiring more information about ITIL best practices

·       Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the operational support and analysis of services and service delivery.

You will cover the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam

Who should Attend?

·       IT operations, technical, or IT management personnel requiring more information about ITIL best practices

·       Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Certification Exam

·       Exam Duration: 90 Minutes

·       Exam Format: Multiple Choice, scenario based gradient scored question

·       Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

·       Exam Pass Mark: 70%

·       Level of Qualification: Expert

·       Electronic Devices Permitted: No

·       Open Book: No


ITIL® 2011 - Operational Support Analysis, Pune
  •  EXIN Accredited ITIL Expert Trainer with 15+ Yr. Experience
  •  EXIN Accredited Global Training and Examination Provider
  •   IEVISION Consultants will prepare you for ITIL Expert with each Module
  •  Exclusive Pre-course Material
  •  2 Days Extensive Training Program
  •  Exam & Certification Fees Included
  •  100% Certification Warranty based on Quality of training (if fail, IEVISION will re-pay the certification cost).
  •  Excellent Pre & Post Professional Training Support
  •   Very Affordable Pricing with high Quality Training
Start Date 16/07/2016  INR 39999
Discount Fees  INR 24999
ITIL® 2011 – Operational Support & Analysis , Registration
  •  Registration Amount is part of your total fees
  •  Balance to be paid on the 1st day of the training Program
  •  You may select to make full payment option
  •  Pre-Course Material will be enabled (as applicable)
Start Date 16/07/2016  INR 4999

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