Importance of Service Operations/OSA Module,

•   Service Operations module will certainly help you understand the very important and every day challenging processes like

o   Incident Management

o   Problem Management

o   Access Management

o   Event Management

o   Request Fulfillment

•   Deep knowledge about 4 functions in IT i.e.

o   Technical Service Management

o   Application Management

o   IT Operations Management

o   Service Desk

•   Gain Detailed Understanding on Business Value of Service Operations Processes & Functions

•   Gain Detailed Understanding on Technology Requirement

•   Additionally, How to implement & manage these process in live environment

•   Apply Your Leaning to ITIL Intermediate Level – Service Operations Certification

•   Finally Get Certified on ITIL Service Operations

•   100% Certification Warranty (if failed IEVISION will bear the cost of certification)

•   IEVISION will send you pre-course material for Service Operations/OSA Intermediate Module and you are expected to come prepared for quality discussions.


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