Importance of Service Operation Module,

•             Service Operations module will certainly help you understand the very important and every day challenging processes like 

o Incident Management

o Problem Management 

o Access Management

o Event Management 

o Request Fulfillment

•             Deep knowledge about 4 functions in IT i.e. 

o Technical Service Management 

o Application Management 

o IT Operations Management 

o Service Desk

•             Gain Detailed Understanding on Business Value of Service Operations Processes & Functions

•             Gain Detailed Understanding on Technology Requirement 

•             Additionally, How to implement & manage these process in live environment 

•             Apply Your Leaning to ITIL Intermediate Level – Service Operations Certification 

•             Finally Get Certified on ITIL Service Operations 

•             IEVISION will send you pre-course material for Service Operation Intermediate Module and you are expected to come prepared for quality discussions.



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