Program Outline


·         Introduction to ITIL
·         Key Concepts of IT and Roles
·         IT Service Management Concepts (types of services, type of service providers, classification of services, RACI, Service Assets, Governance, Risk & Type of Delivery Models)
·         ITIL Service Lifecycle
·         Service Strategy (Service Portfolio Management, Demand Management, Finance Management, BRM)
·         Service Design (Design Coordination, Service Level Management, Supplier Management, Service Catalogue Management, Availability, Capacity, Continuity, Security Management)
·         Service Transition (Transition Planning and Support, Change, Release & Deployment, SACM & Knowledge Management)
·         Service Operation (Incident Management, Problem Management, Access Management, Event Management & Request Fulfilment) + 4 Functions (Technical Service Management, Application Management, IT Operations Management & Service Desk)
·         Continual Service Improvement
·         2 Mock Examination
·         ITIL Foundations Certification examination

 ITIL® 2011 Foundation Certification Examination:
 
·         Type: Multiple choices, 40 questions
·         Duration: Maximum 60 minutes
·         Pass Score: 65% (26 out of 40)Delivery: Paper based
·         ITIL 2011 Foundation Final Examination will be conducted by AXELOS.


Why IEVISION?

·         AXELOS & PECB (ANSI) Accredited Training and Certification Provider

·         ACELOS Accredited courseware

·         15 + Yr. Accredited & Certified Consultants 

·         100 + Corporates

·         11,000 + Professionals trained in 14 Countries

·         200 + Empaneled and Verified Trainers

·         650+ Professional Training Programs Delivered

·         97% Passing Rate

·         Highest Customer Satisfaction Rate

·         Classroom, Virtual and eLearning training delivery models 

·         Extensive Exposure in IT Service, Information Security, Governance & Project Management

·         Excellent Pre & Post Professional Training Support

·         Value for Money (not just a piece of paper i.e. called as Certificate)

·         Immediate Result, Online Certificate in 48 Hours

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