This unit of ITIL Lifecycle - Service Strategy, introduces the candidate to the core concepts and practices in Strategy and organization applied to Service Management and IT.
Be able to understand and describe:-

·         The logic of value-creation within the context of the ITIL Service Lifecycle

·         Capabilities and resources

·         Service provider types, and be able to choose between the types

·         Dynamics of a service model based on the concept of value networks

Strategic perspectives, plans, positions and patterns as applied to service management and IT in their own organization

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