This unit of ITIL Lifecycle - Service Strategy, introduces the candidate to the core concepts and practices in Strategy and organization applied to Service Management and IT.
Be able to understand and describe:-

·         The logic of value-creation within the context of the ITIL Service Lifecycle

·         Capabilities and resources

·         Service provider types, and be able to choose between the types

·         Dynamics of a service model based on the concept of value networks

Strategic perspectives, plans, positions and patterns as applied to service management and IT in their own organization


View Course Introduction Download course agenda